Customer Testimonials

Absolutely the WORST customer service experience I have ever had from a dealership, especially from a “luxury” brand like Land Rover. I honestly don’t even know where to begin because the entire situation was handled so poorly from start to finish. First of all, my service advisor, Victor, could not even properly explain to me WHY my vehicle overheated in the first place. We are talking about a vehicle that is practically NEW only two years old and somehow it suddenly overheats out of nowhere. Their explanation was basically that something happened with the cooler system and that it ... Read More

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DealerRater - May 25, 2026

Absolutely the WORST customer service experience I have ever had from a dealership, especially from a “luxury” brand like Land Rover. I honestly don’t even know where to begin because the entire situation was handled so poorly from start to finish. First of all, my service advisor, Victor, could not even properly explain to me WHY my vehicle overheated in the first place. We are talking about a vehicle that is practically NEW only two years old and somehow it suddenly overheats out of nowhere. Their explanation was basically that something happened with the cooler system and that it was “very rare” and “almost never happens.” So if even the dealership supposedly doesn’t understand how this happened, how am I supposed to feel confident driving this vehicle again? What’s ironic is how DIFFERENT they treat you when you are buying or leasing a car. When they want your business, everyone is so nice, respectful, attentive, and professional. They make you feel valued. But the SECOND the paperwork is signed and the deal is done, the treatment completely changes. Once they already have your money, you suddenly become unimportant. That is exactly what happened to me. They kept my vehicle for TWO AND A HALF WEEKS and never once offered me a loaner vehicle. Not once. I had to figure everything out on my own. Thankfully my husband and I have extra vehicles at home because otherwise this would have been an even bigger nightmare. Then after being out of the country, I rushed to pick up my vehicle as soon as I returned, only to receive it back almost EMPTY on gas. I left my vehicle with over 165 miles of gas range and they returned it to me with only 40 miles left. When I questioned them about it, instead of apologizing or trying to fix the situation, they acted annoyed and dismissive. Their explanation was that the gas was used because they had to “drive it and test it.” Excuse me? What kind of explanation is that? Then they sarcastically tell me: “But it’s only 10 miles to Cimarron.” That is NOT the point. If I leave my vehicle with a certain amount of gas, it should be returned reasonably close to the same amount. Especially after keeping it for almost three weeks and giving me ZERO accommodations the entire time. And what made the situation even more ridiculous is that I told them I had rushed there and didn’t even bring my purse with me, so I couldn’t immediately stop to get gas. I even offered to send money through CashApp so someone could simply put gas in the vehicle for me. And they STILL refused to help. That level of bad customer service is honestly unbelievable. Then on top of everything else, they tried to tell me they were charging storage fees for the vehicle being there. Yet nobody ever properly informed me about any fees. No email. No text message. No voicemail. Nothing. Their excuse was “we called and nobody answered.” Well yes, because I was OUT OF THE COUNTRY. That does not excuse the lack of communication. What truly disappoints me is that my family has been loyal customers here for YEARS. My husband and I have leased multiple vehicles from this dealership. My uncles are customers here. Even my child’s grandparents are customers here. And THIS is how loyal customers are treated? Honestly, I cannot wait for these leases to end because I will NEVER purchase or lease another vehicle from this dealership again. This Land Rover location in San Juan has consistently been the most unpleasant dealership experience. Maybe other Land Rover dealerships have better staff and actually care about customer service, but this location absolutely does not. I genuinely hope nobody else has to go through the frustration, disrespect, lack of communication, and horrible customer service that I experienced here. Completely unacceptable. Worst service ever. Never again.

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⭐ Low Opinion Review – Land Rover San Juan This review is about our experience purchasing a 2024 Range Rover Evoque from Land Rover San Juan. We were choosing between this vehicle and a Maserati. We went with the Evoque because we discovered another dealer had used white putty to cover damage, which immediately raised red flags. We specifically told Land Rover San Juan this was the reason we chose their vehicle. Unfortunately, we later discovered the Evoque had the same issue, which we did not catch initially. We were not allowed to test drive on the expressway, only the frontage road. At ... Read More

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DealerRater - Dec 16, 2025

⭐ Low Opinion Review – Land Rover San Juan This review is about our experience purchasing a 2024 Range Rover Evoque from Land Rover San Juan. We were choosing between this vehicle and a Maserati. We went with the Evoque because we discovered another dealer had used white putty to cover damage, which immediately raised red flags. We specifically told Land Rover San Juan this was the reason we chose their vehicle. Unfortunately, we later discovered the Evoque had the same issue, which we did not catch initially. We were not allowed to test drive on the expressway, only the frontage road. At low speeds, everything seemed fine. Once we got on the expressway driving home, the car began shaking badly. The brake rotors were defective and had to be replaced after purchase. When the car was returned, the brakes still sounded terrible, like an 18-wheeler stopping. This is especially concerning given the claimed 100+ point inspection, which clearly missed obvious braking issues. There were also scratches and visible putty on a door. The dealership initially agreed to repair them. They later fixed some, but left several scratches we specifically pointed out untouched. After weeks of follow-ups and delays, we were told the remaining issues would not be fixed because the vehicle was sold as-is. Our salesperson even offered to get quotes and cover the cosmetic repairs out of pocket since the dealership refused. That is still pending. Current status: • Brake pedal still feels like it’s grinding • Some scratches remain • Putty remains Thank you for eventually replacing the rotors and brake pads after pushback. Thank you for showing us exactly how much your word is worth. Regarding the 100+ point inspection: next time, try pressing the brake pedal firmly. That alone would have revealed the problem. We will never purchase from Land Rover San Juan again, and we will not do business with any of their partner dealerships.

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I was visiting from out of town and needed service, everyone was helpful and polite. Better than my local dealership

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Our first Land Rover and our last. The quality of these vehicles is subpar. We only have 25,000 miles on our Velar and it has been in the shop several times. Now, this dealership had deemed our vehicle unsafe to drive and the much needed part is on backorder. This dealership will not provide any loaners or rentals. Now, my wife is stuck at work 30 miles away from home and the only thing this dealership told her was to call the corporate number and call an UBER. This is ridiculous. Do not buy a car here unless you're willing to ... Read More

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DealerRater - May 2, 2023

Our first Land Rover and our last. The quality of these vehicles is subpar. We only have 25,000 miles on our Velar and it has been in the shop several times. Now, this dealership had deemed our vehicle unsafe to drive and the much needed part is on backorder. This dealership will not provide any loaners or rentals. Now, my wife is stuck at work 30 miles away from home and the only thing this dealership told her was to call the corporate number and call an UBER. This is ridiculous. Do not buy a car here unless you're willing to take the risk of being stranded without a vehicle for duration they're fixing it. It blows my mind how they could not provide any loaners or rentals to people who purchase $70,000+ vehicles. DO NOT PURCHASE A VEHICLE HERE!!

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Worst experience with the service department. Took my range-rover for service and when I went to pick it up the technician had scratch screen. When I told them it wasn't like that they blamed me that I had probably done it. The service advisor did what he could to help. The service manger Maria was so unprofessional and her solution was that they couldn't do anything about it because it wasn't a factory defect and gave me a 1800 number for me to call and explain what had happen. I called the number and operator said that they ... Read More

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DealerRater - Mar 15, 2023

Worst experience with the service department. Took my range-rover for service and when I went to pick it up the technician had scratch screen. When I told them it wasn't like that they blamed me that I had probably done it. The service advisor did what he could to help. The service manger Maria was so unprofessional and her solution was that they couldn't do anything about it because it wasn't a factory defect and gave me a 1800 number for me to call and explain what had happen. I called the number and operator said that they also couldn't do anything that they didn't fix cars. That what did i want them to do about it that my problem was with the dear-ship and to take it up with the dear-ship. My recommendation if you want a land-rover buy it at san antonio or houston. I don't have the need to deal with those type of people that just want to sell but when you have a problem wont help you or give a solution. Specially when it was their fault what happen to my vehicle. Land rover of san juan should train better their employees specially the service manger because of people like that you lose costumers

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Terrible experience! Will never consider or even recommend purchasing with this dealership. After hours of trying to finalize a deal with a new vehicle, I was told the vehicle had been sold to another costumer. My bank had finalized all transactions and was in the process of sending payment to the dealership for the vehicle when I was told the vehicle was no longer available. Victor Silva spoke to my financial institution and gave his word that the vehicle was available for purchase and that no other negotiations were in place. Victor Silva did not hold up to the end ... Read More

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DealerRater - Dec 23, 2021

Terrible experience! Will never consider or even recommend purchasing with this dealership. After hours of trying to finalize a deal with a new vehicle, I was told the vehicle had been sold to another costumer. My bank had finalized all transactions and was in the process of sending payment to the dealership for the vehicle when I was told the vehicle was no longer available. Victor Silva spoke to my financial institution and gave his word that the vehicle was available for purchase and that no other negotiations were in place. Victor Silva did not hold up to the end of the bargain. I understand there is currently a high demand for vehicles but this should never be standard practice. The car salesman JC Moreno was extremely helpful and professional. Unfortunately, because of Victor Silva, the salesman lost a sale and his commission.

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Purchased a 2022 range rover sport in July. Spent over 100k on vehicle. Been in the the shop for the last month. Extremely unhappy with service. No expected date for return of vehicle from service department. No-one can even tell me what is wrong with the car. Each time they have returned my "fixed" car, the engine warning light comes on along with every warning imaginable as soon as the car is started. Complete nightmare. Terrible communication.

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Worst Customer service!!!!! Took my Jaguar F-pace for an oil change and my sunglasses were Stolen. Call to complain and Lady in the phone told me your wasting your time with me complaining you need to speak with the Manager so I spoke with the Manager and he told me he didn’t believe my glasses weren’t stolen there. That he’s tech guy wasn’t there so he could check the Cameras still tomorrow. And then said so this happen yesterday and you barley notice. Like if I was lying or making the thing up. I mean very ... Read More

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DealerRater - Sep 5, 2021

Worst Customer service!!!!! Took my Jaguar F-pace for an oil change and my sunglasses were Stolen. Call to complain and Lady in the phone told me your wasting your time with me complaining you need to speak with the Manager so I spoke with the Manager and he told me he didn’t believe my glasses weren’t stolen there. That he’s tech guy wasn’t there so he could check the Cameras still tomorrow. And then said so this happen yesterday and you barley notice. Like if I was lying or making the thing up. I mean very rude so basically he couldn’t do anything. Never will I ever buy a car there at San Juan Jaguar planning on trading my vehicle so I don’t have to go there again.

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They have the WORST customer service at this dealership. I wouldn’t even give them one star! They are always rushed and misinformed. It is always terrible. My next car will definitely not be bought at this dealership

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I was helped by Efrain Ameca a reliable Sales associate, overall Excellent service & professional environment followed with dedicated staff who want to help you find the best deal for your business, customer service is everything for me so as long as they continue their excellent service Ill stay loyal to range rover 👍🏼👍🏼

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My last service was excellent. I requested new tires last minute and was accommodated. The car ready when promised and was spotless. It has never been that clean since I have owned it. Thanks

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Dealership is awesome. Humberto found the perfect new car for my wife and I. We have always received great service on our first Landrover at San Juan: Annabelle is really professional.

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Thanks to Walter i had a great experience with him. He is very helpful and professional. I am very happy with my new Range Rover.

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I have nerve had an issue with getting in and out of there quickly! I went in for my key replacement which was covered under my extended warranty and I was able to get it the same day! Annabelle is always quick to respond and is on top of her job!

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We had a great experience salesman Beto Orezza 100% with service is our first LR I been driving European cars last one Audi ❤️Land R

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Great service and very prompt on parts ordered staff and Annabelle was great she kept us updated on progress our loaner was ready for us

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I had not been to service my vehicle before, but they did a great job. Especially my service rep Annabelle who was very attentive. Thanks to all.

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My battery went dead and Anabelle at the Service Dept informed me it was still under warranty , plus they detected something wrong with the antennae and had that replaced as well. Anabelle was very friendly and kept me in touch throughout the day as to the progress. Everything was taken care of on same day plus a car wash too. I was very satisfied, great staff at the service dept, thanks Anabelle!!

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I am very satisfied with my experience shopping at Land Rover in San Juan, the member of the Staff are very friendly, Specially the salesman Ricky Garza, knowledgeable and very professional, He gave me different options and detailed information for the best deals and explained to me every single question and doubts that I had. When I drove away I was happy and very peaceful with my new Luxury SUV. The manager Rigo Heredia personally Welcomed me to the Land Rover Family and He made sure I was having the best customer service possible. I also have to mention that ... Read More

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DealerRater - Dec 31, 2019

I am very satisfied with my experience shopping at Land Rover in San Juan, the member of the Staff are very friendly, Specially the salesman Ricky Garza, knowledgeable and very professional, He gave me different options and detailed information for the best deals and explained to me every single question and doubts that I had. When I drove away I was happy and very peaceful with my new Luxury SUV. The manager Rigo Heredia personally Welcomed me to the Land Rover Family and He made sure I was having the best customer service possible. I also have to mention that my family and I enjoyed the whole experience waiting for transaction at the elegant and comfortable waiting area while enjoying a delicious cup of brew coffee and other delicious gourmet goodies. I Definitely recommend every single aspect of this dealership.

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Tremendous service staff. Annabelle is extremely professional. Service was quick and complete. I came without an appointment. Annabelle got my Land Rover serviced serviced promptly.

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Great service. Prompt response. Friendly, always in communication. Readily available. The service was expensive because a lot of things needed to be done. I had switched from another dealer because I heard about the great service and these guys did not disappoint.

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Thanks to Carolina we had a great experience , she went above expectations to keep track and ease the negotiation , she listen , not overpower the sale pitch , thanks for that.

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As always, the best service in town! Flexible hours Available loaner. Highly recommended I have leased 4 cars, 3 land rovers and 1 jaguar. Next lease on 2020

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Great service, and the staff is super friendly! The wait line was about an hr and 30 minutes, but it's a first come first serve service. I waited in the lobby area mean while and watched TV or other cars they had inside the dealer. They have a small kitchen area where they have snacks and drinks while you wiat for your vehicle I thought that was nice because you would get hungry or thirsty while waiting. They have a big window in this are too and I liked that because you could see all the vehicles they were working ... Read More

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DealerRater - Nov 3, 2019

Great service, and the staff is super friendly! The wait line was about an hr and 30 minutes, but it's a first come first serve service. I waited in the lobby area mean while and watched TV or other cars they had inside the dealer. They have a small kitchen area where they have snacks and drinks while you wiat for your vehicle I thought that was nice because you would get hungry or thirsty while waiting. They have a big window in this are too and I liked that because you could see all the vehicles they were working on and you could see if they are working on your vehicle or not.

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The purchase of our vehicle didn't take too long and we were out of there in a few hours. Loved the snacks while we waited!

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Leased my first Discovery and the service given by staff, Mr Palacios in particular was second to none. He and his team of experts were very professional, thorough and friendly. I would recommend this dealership to anyone looking to buy/lease a LandRover

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Had an oil and filter change found a plastic bag by the engine and no wiper fluid they could have brought it to my attention. Not happy.

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Richard is a gold medal winner in customer service. I waited for my vehicle and when lunchtime arrived, he offered mt a vehicle to go have lunch. Instead I enjoyed a fresh baked cookie or two and a cold bottle of water.at their snack bar. He gave me updates as the service proceeded on my Range Rover.

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As always when we bring in one of our Range Rovers, Annabelle Garcia, makes sure that we are taken care of with an expeditious, efficient and complete service.

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Great Service, Great Customer skills. Traded in 2010 Landrover LR4 for a 2016 Landrover LR4. Armando Palacios handled the sale and trade in very well. Will keep purchasing Landrovers from San Juan Landrover.

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My husband and I recently purchased a vehicle from Jaguar Land Rover San Juan, where we were very pleased by the service we received from salesman, Manuel Ruiz, and everyone else we encountered at the dealership . He went above and beyond to make sure we were 100% pleased with our purchase and we are. His service didn't stop there, but he has continued to be very attentive to us even after the purchase. We highly recommend Jaguar Land Rover San Juan and Manuel Ruiz.

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I always bring my car back here to make sure I get the best service and certified parts to keep my Range Rover running like new. The staff is hospitable and always ready to give you the best service available.

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Great service as always. Good communication and friendly. Rich goes the extra mile. Nancy always delivers my car on time. They make servicing my car easy.

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Annabelle garcia took care of us extremely well, efficient, polite, she expedite on the service the best she could to get at us out as soon as possible

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Always a great and pleasurable service at Jaguar Land Rover San Juan. Look for Humberto if you need help there, he's always helpful. Always has been

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Everyone is great here! Victor silva and the whole team is very impressive and great customer service!! They will impress you as well! Best car dealership ever

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I highly recommend this place. Jaguar Land Rover San Juan is a great place to get your new car. I have purchased my second vehicle here and absolutely happy with my car. Employees once again were helpful and courteous. From service to car shopping the staff does their best to take care of the customer. My experience has been one of a kind.

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I had my Velar recently serviced due to electric glitches. Staff was courteous as always! I requested a specific type of loaner (SUV). It was in less than 48 hrs and delivered to my office. My car was returned to my working fine and clean. There is a reason why this is the 4th Car I leased with JLR San Juan... The 5th will happen in 2020. Thanks JLR SJ Team for doing an excellent job... All the time.

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Service staff very friendly attentive and went above and beyond to satisfy my vehicle needs. From arrival to finish i was kept up too date on vehicle status and any repairs needed

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Excellent customer service!! Salesperson was ver patient. I’m very happy with my new vehicle Land Rover Discovery. Both the sales person and manager were very helpful!

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Just made our 5th purchase through this dealership. They provide excellent deals and extraordinary customer service. Humberto has been our sales person since 2013 and we wouldn't buy from anyone else. He goes above and beyond during the purchase and after to make sure his clients are happy.

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Bought a used vehicle and used a brand new credit card to pay for it, credit card had never been used anywhere else before the car purchase. On my first credit card statement appeared a gym membership payment; there is a thief working at the dealership.

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Very helpful group of people,professional,friendly I will recommend their services to my friends and family. Vehicle delivered in perfect conditions and answered all questions needed about the vehicle. Thanks for everything.

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This was one of the best - no the best experience I have ever had purchasing a vehicle! Walter paid so much attention to detail and listened to what I said- The dealership even delivered my new Range Rover to my front door and took my Sport that I traded in back with them. They spent time patiently teaching me all the “ bells and whistles” and how they worked. I am beyond happy with my vehicle and I cannot say enough good things about the work ethic of this staff! Great job! I am a happy customer!

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Anna Bell is the BEST! She is a sweet and kind, always takes care of us in no time.. She sure knows how to get things done. I will recommend her and trust her with my eyes closed. Thank you Anna Belle!

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Kudos to Carolina and Walter, both were really professionals and knowledgeable with all features of the vehicle. I would definitely recommend this dealership Hassle free 👍🏻👍🏻👍🏻

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Mr. Vasquez and Mr. Heredia went ABOVE and BEYOND to help me find my dream car. I loved my experience with them as well as the rest of the staff. Eager to help those to find what they're looking for. Mr. Melendez was fair and honest when appraising my previous car. Mr. Ortega took his time to explain all the features to me about my new vehicle. Answered all my questions. I know I can reach out at anytime should I need anything! Thank you Jaguar San Juan!!!!

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This is our second time returning to the land rover family. we are happy to have upgraded to a bigger sized vehicle for our family. customer service is wonderful and our sales guy was great And worked with us! thank you!

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Great customer service and helpful, Walter Vazquez helped me with purchase of my vehicle and he made it quick and easy, Thank you so much ..

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Excellent expierence purchasing a vehicle from San Juan Land rover and Humberto. They were very friendly and explained to me everything about the vehicle i purchased.

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Why do I choose “Supercharged” as my title? Because this dealership is supercharged with; Genuine concern for customers Customer service Amazing clean, state of the art dealership Walter is a special person with a great heart! He will do everything he can to get you the car of your dreams. Don’t miss out on this feeling...

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The dealership and it’s staff was amazing. I’d recommend this dealership to anyone and everyone. My sales man Walter, was just awesome from the beginning to end.

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Alex did a great job in helping me get the vehicle I wanted, i can’t thank him enough for going above and beyond and making sure it was a smooth experience.

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Mr. Walter Vazquez did a great job with the car sale and trade in.Annabelle Garcia was very helpful with my car repairs. Thanks for all your help with my new purchase

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Anna is a true person...... great help and knows what Landrover is all about.... Knows the product as good as anybody ,,,, gives her time to everybody.... Makes all feel special, makes all feel at home and to keep buying Landrover autos,,,,, service at its best..... All question were answer...... Makes you feel like if you are the most important person in the world

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Great service!! Hassle free!! Great car buying experience!! They did a great job telling and demonstrating all of the features of the car. I’d recommend buying a vehicle here to everyone.

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Richard has always made every visit a pleasant and great experience. He always makes it his priority to make sure that the customer feels valued and that regardless of the situation he will make sure the problem is resolved timely. He has outstanding customer service skills and makes this dealership a wonderful experience.

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Great guy,,, friendly, helpful and makes you want to just have a Landrover in your driveway,,,,,knows what he’s talking about,,,,this is the kind person that makes Landrover # 1 in the Rio Grande Valley

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very disappointed same day pick up same noise was back I called on that Wednesday and no one has called me back. i don't have time to be going into service.

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Very friendly dealership with no pressure when shopping for a vehicle which make the process of buying less stressfull . Keep up the good work in this area.

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Anabel has exceptional customer service. As soon as I called her to explain my situation she was already going out of her way to help me.

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From beginnng to end, our overall experience with Land Rover of San Juan was nothing less than exceptional . We have purchased several vehicles In the past with average to below average experiences, but everyone we dealt with at this dealership showed their willingness to help and try to give us the fairest deal possible. Parker's patience, knowledge,honesty and his hard work made such a huge impression on us. He is true to his word and not once was he ever pushy or inpatient with us.. Great person !!! Victor in finance worked very hard to give us the best ... Read More

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DealerRater - Jun 8, 2015

From beginnng to end, our overall experience with Land Rover of San Juan was nothing less than exceptional . We have purchased several vehicles In the past with average to below average experiences, but everyone we dealt with at this dealership showed their willingness to help and try to give us the fairest deal possible. Parker's patience, knowledge,honesty and his hard work made such a huge impression on us. He is true to his word and not once was he ever pushy or inpatient with us.. Great person !!! Victor in finance worked very hard to give us the best possible rate and we felt that we really counted and they appreciated our business. Carlos went the extra mile and delivered our new LR4 to our home which made things so much easier for us. He was very professional and had such a great personality. Thanks again to everyone and we will definetly be referring our friends and family to San Juan Land Rover.

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I have bought a lot of cars and been to a lot of dealerships and the service at San Juan was definitely the best service I've had while buying a car . I definitely recommend them .

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The sales staff were great. We had purchased an older model LR3 about a year ago and we're happy . However we saw another used model sport that we liked. The sales staff made it happen. Jaguar San Juan are very personal and treat their customers with highest up most service. I highly recommend the dealership for any one interested in purchasing a Land Rover or Jaguar.

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I drove from San Antonio Tx to San Juan Tx to get a SUV which was personally test by Kenny and gave me in detail from a tiny scratch to details of the interior. So when I saw the SUV it was as was explained over the phone in multiple phone conversation. All I have to say is the next car will be bought from Kenny Alvarado. He has the best customer service and patience to deal with any type of customer. Luis Flores (sales manager) in coordination with Kenny with give the best deal to a customer could ever ... Read More

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DealerRater - Mar 11, 2015

I drove from San Antonio Tx to San Juan Tx to get a SUV which was personally test by Kenny and gave me in detail from a tiny scratch to details of the interior. So when I saw the SUV it was as was explained over the phone in multiple phone conversation. All I have to say is the next car will be bought from Kenny Alvarado. He has the best customer service and patience to deal with any type of customer. Luis Flores (sales manager) in coordination with Kenny with give the best deal to a customer could ever ask for. A great and honest price! Thanks Jaguar Land Rover San Juan team! From Mr. Mallen

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Drove all the way from Austin down to Land Rover San Juan. About a 10 hour round trip. They had the car I wanted (2015 Range Rover Sport) and once Parker got involved in trying to facilitate as much as possible over the phone we were in smooth sailing territory. I only spent an hour at the dealership and most of that was going over my actual car. Ric was great at explaining everything on the car and I was on my way.

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It was my 23rd Anniversary and we were only browsing. Long story short, we came out with a Beautiful 2014 Land Rover LR2. We loved how we were treated by everyone. Extra special thanks to Cristian Flores. P

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This dealership make you feel awesome, great communication. I didn't even visit the dealership I found my Evoque online and receive excellent customers services these guys are the best and I shall purchase again in the future. Thanks to Parker and Christian You have one happy customer. Thanks..................I love my Evoque.

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Excellent service from start to finish. Friendly staff, great facilities, easy and competitive financing. A true all in one stop for your new car purchase.

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My sales experience was thru the internet. Both Parker and Humberto are totally engaged and knowledgeable about Land Rovers and it made my sales experience easy. This will be my fourth Range Rover, I really believe in the safety and capability of the car. I only wish I lived closer to their dealership for service. Thanks Guys Curt Armstrong

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Bought two land rover sports from Parker. Parker is to deal with, he will work on price with you. He is not one of those traditional sales who is pushy to sell you the car. A+ sales.

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I recently purchased my first Jaguar and conducted the entire process via the internet and email. The quality of service received has far been the best I've ever had with purchasing a car. Humberto and Parker were very timely with their responses and assistance. Prior to shipping the vehicle they ensured the car was ready as promised and maintain communication until receipt. Furthermore, Parker's assistance with ensuring my state's DMV had all the required documents was above the normal customer service description. In fact, he provided an extension of temporary tags while the DMV completed the registration ... Read More

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DealerRater - Mar 27, 2014

I recently purchased my first Jaguar and conducted the entire process via the internet and email. The quality of service received has far been the best I've ever had with purchasing a car. Humberto and Parker were very timely with their responses and assistance. Prior to shipping the vehicle they ensured the car was ready as promised and maintain communication until receipt. Furthermore, Parker's assistance with ensuring my state's DMV had all the required documents was above the normal customer service description. In fact, he provided an extension of temporary tags while the DMV completed the registration process. Bottom Line: I recommend this dealership above any other Jaguar facility. Thanks team for the wonderful customer service, Anthony

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Best customer relation in the valley. I highly recomend this dealership. Parker and Manuel gave the best treatment I'm very pleased . I would defiantly come back again

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Worked with Parker,Victor, and Humberto to purchase a Jaguar XJ. They all went out of their way to get me the deal I wanted and helped me out even further when needed. I highly recommend these individuals and the dealership. I will defintely go them again for any future car purchases.

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I purchased a 1995 defender 90 over the internet based on pictures and Parker's description which was spot on. Vehicle delivered as promised from delearship to my front door 450 miles away. The car arrived and was better than expected. Parker provided excellent customer service. He was honest and very easy to get in touch with by phone text and email. Went above and beyond my expectations. I would highly recommend Parker and Landrover San Juan.

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The gentlemen I had the pleasure of meeting and dealing with provided Excellent customer service Chris Parker Tony and Ruben are the best Thank you so much I love my new LR 4

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I was very pleased with my experience at Land Rover Jaguar San Juan, and especially with Parker. I've purchased two new Land Rovers from other dealerships in the past, and while those were pleasurable experiences, this was the best. I was quite picky on every detail with this Certified Pre Owned Range Rover, as it is a very expensive car. Parker went out of his way to accommodate, and make right every request and concern I had with the car when I arrived to pick it up. I was also very please with the price. So much so that ... Read More

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DealerRater - Feb 14, 2014

I was very pleased with my experience at Land Rover Jaguar San Juan, and especially with Parker. I've purchased two new Land Rovers from other dealerships in the past, and while those were pleasurable experiences, this was the best. I was quite picky on every detail with this Certified Pre Owned Range Rover, as it is a very expensive car. Parker went out of his way to accommodate, and make right every request and concern I had with the car when I arrived to pick it up. I was also very please with the price. So much so that I flew down to get it and drove it back home almost 900 miles.

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I live in Nevada and conducting a sales transaction at that distance is easier said than done. Parker and the team at Land Rover San Juan did an excellent job. My wife and I had a very specific list of options we were looking for and as a result we decided to expand our search outside of our local market. Land Rover of San Juan, by far, was the friendliest, most accommodating, and easy to deal with of all the dealerships we contacted including our own local dealership. This was not our first Land Rover and will likely not be ... Read More

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DealerRater - Feb 10, 2014

I live in Nevada and conducting a sales transaction at that distance is easier said than done. Parker and the team at Land Rover San Juan did an excellent job. My wife and I had a very specific list of options we were looking for and as a result we decided to expand our search outside of our local market. Land Rover of San Juan, by far, was the friendliest, most accommodating, and easy to deal with of all the dealerships we contacted including our own local dealership. This was not our first Land Rover and will likely not be our last and I will certainly go back to Land Rover of San Juan.

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Always an option to look out of the area and call around. Best of luck to all buying a RR and finding a great deal.

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Buying a car should be fun experience and the people I worked with on all the stages of purchasing my new vehicle lived up to my expectations on all levels.

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Range rover employees took all the pain out of buying a car. They made this experience a great one and would recommend Range Rover of San Juan to all my friends and family.

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Lets keep this short. Bought a Range Rover from this dealer! Very Nice!! But, why I purchase from this dealer was the sales manager ( Parker L). Great communication overall!! Fast accurate responses to all my questions. When out and took alot of pics of the car I wanted. I feel like he really worked with me! EZ and smooth transaction. Great experience from this dealer! Will come back for future purchase forsure! Thanks Parker!

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We recently traded our '2010 Jaguar XF and upgraded to a '2013 Jaguar XJ. I'd had service on my XF a few times and worked with Annabelle and Rich and then met Mike(service tech) who explained about service required. I quickly became very impressed with the level of hospitality,friendliness and professionalism of all the people i encountered, even the ones whom i did not work with had a pleasant and welcoming "hello" are you being helped. When we decided to trade-up and subsequent purchase Elijio,Rich and Chris were extremely helpful and accomodating and made this purchase ... Read More

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DealerRater - Sep 16, 2013

We recently traded our '2010 Jaguar XF and upgraded to a '2013 Jaguar XJ. I'd had service on my XF a few times and worked with Annabelle and Rich and then met Mike(service tech) who explained about service required. I quickly became very impressed with the level of hospitality,friendliness and professionalism of all the people i encountered, even the ones whom i did not work with had a pleasant and welcoming "hello" are you being helped. When we decided to trade-up and subsequent purchase Elijio,Rich and Chris were extremely helpful and accomodating and made this purchase experience very pleasant and without pressure. Now my wife loves her new XJ and getting into her "dream" car was absolutely smooth while meeting all our expectations, now our friends and her colleagues comment on the great looking car she drives and i'm a happy husband because she's happy. Thanks Jaguar Land Rover San Juan. Hearther+Owen

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I deal with the parts department frequently and Ruben Reyes, Nathan Brown and Cole Robertson are always top notch. There customer service is superb. Very happy with there service.

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Everyone here at this dealership was very friendly and helpful even and especially after the sale. I would recommend everyone to come by and make a visit for the experience. Thank You!

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I will keep this short... Great trade in compared to other dealerships, Great service compared to other dealerships, straight forward transaction with an honest and fair salesman. I completed my purchase in a unique way completely over the phone, trade in and all! I am 312 miles from the dealership in Houston and I can guarantee that my next vehicle will be from the same place! Thanks Parker for a great experience and thanks Ric for taking care of my 2013 Jaguar XF on the way to Houston.....

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Being that I am a meticulous person, further compounded by the fact that I am retired automotive engineer, I set very high standards when it comes to buying any vehicle... especially when it comes to buying a high-end luxury car. The crew at Jaguar Land Rover San Juan simply managed to exceed all of my expectations with the utmost of professionalism and kindness! Although I live over 150 miles away from the dealership, they custom ordered my vehicle to my exacting specifications, they communicated every aspect of its build and overseas shipment, and they coordinated a perfect delivery, all by phone ... Read More

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DealerRater - May 28, 2013

Being that I am a meticulous person, further compounded by the fact that I am retired automotive engineer, I set very high standards when it comes to buying any vehicle... especially when it comes to buying a high-end luxury car. The crew at Jaguar Land Rover San Juan simply managed to exceed all of my expectations with the utmost of professionalism and kindness! Although I live over 150 miles away from the dealership, they custom ordered my vehicle to my exacting specifications, they communicated every aspect of its build and overseas shipment, and they coordinated a perfect delivery, all by phone and by e-mail 🙂 These are good people who love fine cars as much as we do and I am looking forward to doing business with them for many years to come!

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The team over at landrover San Juan are amazing! They were 100% helpful from beginning till the end of purchase. I will purchase another vehicle from them in the near future.

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Was the fastest, easiest and most friendliest place I have ever purchased a vehicle at. Great costumer service and did everything they could to get us in the car we wanted.

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The folks at Land Rover San Juan were great! Excellent customer service, very knowledgeable about the vehicles, and very friendly. I traveled from Austin to San Juan to purchase my Range Rover, and it was well worth the travel. They answered all of my questions, helped with financing, and made the buying experience effortless. I highly recomend this dealership.

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